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At First Bank Insurance, we are committed to protecting your privacy and gaining your
trust. This commitment is very important to us.
The following notice describes the personal
information we collect about you and how we use and protect it. This Privacy Policy solely applies to
actions permitted and performed by Colonial Insurance Agency.
This section summarizes our privacy policy.
We gather information from you, your transactions with us, and outside sources.
We strictly protect information about ALL our policyholders.
We use your information only to conduct our business and provide you with insurance.
We will not share your information with others.
We limit access to your information and use safeguards to help protect it.
Our privacy policy is still enforced, even when you are no longer a First Bank Insurance customer.
Non-public, personally identifiable information ("Information") is information that individually identifies you and is not available to the general public. We collect this information to be able to quote and service your auto insurance policy. The following sections tell you more about how and when we collect your information.
During the quoting, application, or claims handling processes, you may give us
Information such as your:
name
address
phone number
email address
Social Security number
driver's license number
date of birth
We may collect information about your transactions and experiences with us and others, such as your payment history, claims, coverage, and vehicle changes.
We may receive information about you from consumer reporting agencies, which provide
us with motor vehicle reports, claim reports, and/or credit information where permitted by law. When you
ask for a rate quotation, we may obtain credit information. O
Our sales and service
representatives do not have access to the details of your credit information. If you commit to
purchasing a policy, we may also confirm your motor vehicle record and claims history. As permitted by
law, we may also review your motor vehicle record, claims history, and/or credit information in
connection with any renewal.
Your current location may only be determined if you choose to use the function on our apps to determine your current location. If you allow your location to be obtained using a First Bank Insurance application, we will use this information to return your estimated location. We use this information solely to distinguish your current location and not to identify you. We do not save this data nor disclose it to any third parties. First Bank Insurance does not automatically track your location when you use our application.
You have the right to access and correct the personal information that we have collected about you at any time. Upon your request, we will provide you with a notice of our insurance information practices that describes how these rights may be exercised. We make sure we take the reasonable and necessary steps to verify the accuracy of the personal information provided in our records.
Information about our customers or former customers will only be disclosed as
permitted or required by law. Information about you that has been collected is maintained in your policy
and/or claims records. We use this information to process and service your policy; to settle claims;
with your consent; or as directed by you. We may also disclose it to persons or organizations as
necessary to perform transactions you request or authorize. Information about our former customers and
about individuals who have obtained quotes from us is safeguarded to the same extent as Information
about our current policyholders.
Following are some examples of how we may disclose
Information:
We may exchange information about you with our agents, investigators, appraisers,
attorneys, and other persons who are or will become involved in processing your application and
servicing your policy or any claims you may make. When you are involved in a claim, policy information
is also provided to adjusters and the businesses that will repair your vehicle.
We may share
information with persons or organizations that we have determined need the Information to perform a
business, professional, or insurance function for us. These include businesses that help us with
administrative functions. All of these entities are obligated to keep the Information that we provide to
them confidential and to use the Information only for the purpose for which the Information was
provided.
Information may be provided to organizations conducting actuarial research or audits.
In this case, you will not be individually identified in any research report. The organization must
agree not to redisclose the information and the information will be returned to us or destroyed when it
is no longer needed.
We may also share your Information for other permitted purposes, including:
with another insurance company if you are involved in an accident with their insured
with reinsurers
with insurance-support organizations that detect and prevent fraud
with professionals or institutions to verify coverage or conduct operations or services audits
with the state insurance department or other governmental or law enforcement authorities if required by law or to protect our legal interests or in cases of suspected fraud or illegal activities
if ordered by a subpoena, search warrant, or other court order
We restrict access to your information to employees whom we have determined need it to provide products or services to you. We train our employees to safeguard customer information, and we require them to sign confidentiality and non-disclosure agreements. We maintain strict physical, electronic, and procedural safeguards to protect your information from unauthorized access by third parties.
We constantly strive to improve the customer experience at 1firstbank.velox24.com. It
is of great interest to us to find out information on what our visitors like and do not like about our
site, how visitors navigate the page, and what issues could be improved. We may gather data on how users
navigate our site so we can make 1firstbank.velox24.com a simpler place to buy your insurance. Our tools
may gather data such as what browser is being used or even what pages are most popular.
We may
use cookies to improve your experience while using 1firstbank.velox24.com. Cookies are small files that
are stored on your computer and do not contain any personally identifiable information about you.
Cookies enable us to personalize your experience when you return to 1firstbank.velox24.com and may be
required for certain portions of our website. Most browsers allow you to choose whether you accept
cookies or not. If you don't use cookies, you may not be able to use certain site features or
functions, such as the "remember me" function for policyholders, that lets you store your User
ID so you don't have to input it every time you log in from the same
computer.
1firstbank.velox24.com may place small pieces of computer code (embedded objects) on
our pages to help our advertising partners count how many customers they referred to our site. We may
use these objects to track how many referred customers get a rate quotation. We may also use objects
placed on other sites to monitor your exposure to our advertising or other offers online. These objects
don't collect any personally identifiable information about you.
We also provide some links
to third-party websites that are not owned by First Bank Insurance.
First Bank Insurance has no control over its privacy practices and doe snot assume any responsibility in
connection with your use of their websites. We recommend that you check the privacy policy of any
website before providing any personally identifiable information.
In looking to improve our website, we may modify our privacy policy from time to time. That being said, the most recent and improved version will always be the version posted on this page. All of our policyholders receive a copy of our privacy policy at least once per year. In the event we do make significant changes to our privacy policy, all of our policyholders will receive a copy as well.
If you have any concerns about privacy or security at 1firstbank.velox24.com, please do not hesitate to
contact us:
Phone: 787-777-4965
Email: veloxfirstbank@velox24.com
